14 days to change your mind.

If you are not happy with a purchase, you can ask for a full refund within 14 days of the payment date, for any reason. This covers new subscriptions, subscription renewals, and credit packs.

Tyrex AI is provided by PT Xyntera Teknologi Indonesia, a subsidiary of PT Bukharindo Makmur Sejahtera. This policy is part of our Terms of Service.

How you ask depends on how you paid:

• Card payments in USD or other non-IDR currencies. These orders are sold by our reseller Paddle.com, the Merchant of Record. Request the refund at paddle.net by looking up your order with the email you paid with, or reply to your Paddle receipt. Paddle processes the refund under its buyer terms.
• Payments in IDR (Midtrans). Email [email protected] from your account email with the order ID from your receipt. We send the refund to the original payment method, or by bank transfer when that method cannot take refunds.
• Purchases in the Android app. These are billed by Google Play, so request the refund through Google Play. Google Play's refund policy applies.

After 14 days a payment is no longer refundable, except where the law where you live requires a refund. You can still cancel a subscription at any time from your Billing settings: it will not renew, and you keep access until the end of the period you already paid for.

• A refunded subscription moves your account back to the Free plan.
• Credits that came with the refunded purchase are removed from your balance.
• Your agents, chats and files stay in your account, within the Free plan limits.

Questions about a payment or a refund? Email [email protected].

PT Xyntera Teknologi Indonesia (Tyrex AI), a subsidiary of PT Bukharindo Makmur Sejahtera
Puri Indah A7 No 10, Puri Indah, Jakarta Barat 11610, Indonesia